Structured operations powering measurable outcomes
Datqo brings operational discipline to digital execution. We design and document the workflows behind your catalogs, support queues, and automations, then enforce them with dual-layer QA and auditable SLAs. Instead of adding headcount, we add structure: clear owners, checklists, and change logs for every recurring task. The result is clean product data, support that stays within SLA, and monitored workflows that keep growth predictable instead of chaotic.
The embedded Ops partner behind reliable growth
Datqo is a U.S.-based embedded operations team. We plug into your existing tools and take end-to-end ownership of catalog updates, support queues, data labeling, and workflow automation—so your in-house team stays focused on product and revenue. Every engagement runs on documented SOPs, dual-layer QA, least-privilege access, and SLA targets that are tracked and reported. We map processes, log changes, and publish weekly reporting on throughput and exceptions. The result: fewer escalations, faster recovery when something breaks, and operations that scale without chaos or unexpected overhead.
Where Datqo helps
E-commerce Catalog Operations
We standardize SKUs, titles, attributes, and pricing, then clean and web-optimize images so every product is ready for search, browsing, and ads. Feeds for Google Merchant Center and marketplaces are validated before they go live, and every change runs through documented rules, dual-layer QA, and weekly change logs for audit.
Customer Support Operations
We handle email and live chat under SLA-backed targets for first response and resolution. Macros and a maintained knowledge base keep tone and policy consistent, while dual-layer QA checks accuracy and edge cases. In-scope queues move toward daily Inbox Zero, and weekly reporting covers volume, CSAT trends, escalations, and specific recommended changes.
Data Annotation & Labeling
We start with a calibration pilot to lock the ontology, label schema, and edge-case handling. From there, dual-stage QA and inter-annotator agreement (IAA) tracking keep quality stable as volume grows. Data drops land as clean, documented CSV/JSON files on an agreed cadence, with QA samples and disagreement logs—so training pipelines don’t stall on cleanup.
Workflow Automation Services
We design, operate, and maintain automations across tools like Zapier, Make, CRM systems, and support platforms. Each flow includes a diagram, a runbook, and monitoring so owners understand the logic and know what to do when something breaks. Alerts, MTTR targets, and a monthly change log keep incidents contained and give you a clear view of where manual work still remains.
0%
Average data accuracy
on audited fields
0h
Median turnaround for
standard batches
0%
Items delivered within
agreed SLA window
0h
Average time to resolve
critical incidents
Structured operations powering measurable outcomes
Datqo brings operational discipline to digital execution. We design and document the workflows behind your catalogs, support queues, and automations, then enforce them with dual-layer QA and auditable SLAs. Instead of adding headcount, we add structure: clear owners, checklists, and change logs for every recurring task. The result is clean product data, support that stays within SLA, and monitored workflows that keep growth predictable instead of chaotic.
The embedded Ops partner behind reliable growth
Datqo is a U.S.-based embedded operations team. We plug into your existing tools and take end-to-end ownership of catalog updates, support queues, data labeling, and workflow automation—so your in-house team stays focused on product and revenue. Every engagement runs on documented SOPs, dual-layer QA, least-privilege access, and SLA targets that are tracked and reported. We map processes, log changes, and publish weekly reporting on throughput and exceptions. The result: fewer escalations, faster recovery when something breaks, and operations that scale without chaos or unexpected overhead.
Where Datqo helps
E-commerce Catalog Operations
We standardize SKUs, titles, attributes, and pricing, then clean and web-optimize images so every product is ready for search, browsing, and ads. Feeds for Google Merchant Center and marketplaces are validated before they go live, and every change runs through documented rules, dual-layer QA, and weekly change logs for audit.
Customer Support Operations
We handle email and live chat under SLA-backed targets for first response and resolution. Macros and a maintained knowledge base keep tone and policy consistent, while dual-layer QA checks accuracy and edge cases. In-scope queues move toward daily Inbox Zero, and weekly reporting covers volume, CSAT trends, escalations, and specific recommended changes.
Data Annotation & Labeling
We start with a calibration pilot to lock the ontology, label schema, and edge-case handling. From there, dual-stage QA and inter-annotator agreement (IAA) tracking keep quality stable as volume grows. Data drops land as clean, documented CSV/JSON files on an agreed cadence, with QA samples and disagreement logs—so training pipelines don’t stall on cleanup.
Workflow Automation Services
We design, operate, and maintain automations across tools like Zapier, Make, CRM systems, and support platforms. Each flow includes a diagram, a runbook, and monitoring so owners understand the logic and know what to do when something breaks. Alerts, MTTR targets, and a monthly change log keep incidents contained and give you a clear view of where manual work still remains.
0%
Average data accuracy
on audited fields
0h
Median turnaround for
standard batches
0%
Items delivered within
agreed SLA window
0h
Average time to resolve
critical incidents