12 years of experience
Co-Founder & Head of Client Success
Leads client-success operations across Datqo’s service lines, ensuring measurable reliability from pilot to scale. Designs SLA frameworks, QA feedback loops, and cadence-based reporting that align delivery with client targets. Oversees onboarding playbooks, executive readouts, and governance reviews that turn performance data into measurable outcomes.
Blod Group
AB+
Age
25 Years
Short Biography
Sophie drives Datqo’s client-success framework, combining service governance with transparent metrics. Her programs emphasize retention, clear SLAs, and data-driven reporting cadence. She has managed embedded-ops pilots that evolved into long-term partnerships with sustained SLA adherence above 98%.
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Expertise & Skills
Focused on measurable reliability and structured client delivery. Each capability below supports Datqo’s framework for governed inputs, continuous QA, and transparent reporting.
Frameworks for onboarding, renewal planning, and NPS tracking.
Metric definition, dashboard reviews, and error-budget analysis.
Dual-layer QA loops and exception reviews to ensure data integrity.