6+ YEARS OF LEADERSHIP
Founder & Director of Delivery Operations
Leads Datqo’s delivery operations across E-commerce Catalog Operations, Customer Support Operations, Data Annotation & Labeling, and Workflow Automation Services. Designs playbooks, SLAs, and QA guardrails so each team runs the same structured process. Owns weekly production reviews, incident postmortems, and monthly KPI reviews that tie throughput, accuracy, and MTTR directly to client SLAs.
Blod Group
AB+
Age
25 Years
Short biography
Caleb builds the operating system behind Datqo’s delivery: governed inputs, documented SOPs, and version-controlled workflows. He standardizes metrics, enforces dual-layer QA, and runs cadence reviews so throughput, error rates, and MTTR stay within targets from pilot through scale.
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Expertise & Skills
Predictable delivery at scale through governed inputs, version-controlled workflows, and continuous QA.
Repeatable playbooks, handoffs, and change logs.
Metric definitions, dashboards, variance reviews.
Escalation paths, runbooks, time-to-recovery targets.