E-commerce Catalog Operations
Accurate SKUs. Clean images. Compliant feeds
We standardize SKUs, titles, and pricing, fix feed errors, and keep your Google Merchant Center compliant. We also clean and web-optimize product images and update feeds on a regular cadence. Each week you receive a change log and before/after error report under SLA.
Customer Support Operations
Email-first coverage. Inbox Zero daily. Clear SLAs.
We handle customer emails with documented responses and a compact knowledge base. We target first response under 6 business hours and resolution within 24–48 hours. Each week you get a report on volume, CSAT, and SLA compliance with next-step recommendations.
Data Annotation & Labeling
Two-stage QC. IAA metrics. CSV/JSON deliveries.
We start with a 500-item pilot to lock guidelines, then scale. Each batch is labeled against documented instructions with two-stage QC and IAA tracking. Deliveries are CSV/JSON with a weekly QA report on throughput, acceptance, and resolved disagreements.
Workflow Automation Services
Runbooks and monitoring. MTTR per SLA. Monthly change log.
We design and maintain Zapier/Make flows for scheduling, reminders, CRM sync, and invoicing. You get diagrams, runbooks, and monitoring with alerts; MTTR is held per SLA. Each month we process 2–4 change requests and send a concise change log with impact notes.