Engagement models designed for measurable impact
Three ways to work with our ops team. Start with a low-risk pilot, then scale into an embedded or fully managed model once the numbers are proven.
Pilot Engagement
A time-boxed pilot to validate operational fit and outcomes. We document SOPs, set baseline SLAs, and stand up dual-layer QA. Weekly check-ins, change logs, and auditable trails.
Best for: teams testing fit, processes, and metrics before committing to a long-term engagement.
Key Outcomes:
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Time-boxed scope (2–4 weeks)
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Clear success criteria
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Least-privilege access
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Weekly check-ins & change logs
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Before/after error reports
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Upgrade path to Level 2
Embedded Partnership
Operate as one team. We own day-to-day execution across agreed workflows, keep dual-layer QA running, publish shared dashboards and reporting, and run a weekly ops review. Incidents meet MTTR per SLA; 2–4 change requests per month.
Best for: teams that want our ops layer embedded in their tools and cadences while keeping ownership in-house.
Key Outcomes:
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Dedicated owner and single point of contact
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SLA targets tracked at P95 with variance notes
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Dual-layer QA with independent audit sampling
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Shared dashboards and runbooks in your workspace
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Incident handling with MTTR per SLA
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Upgrade path to Level 3
Managed Operations
End-to-end ownership of agreed outcomes. We run and optimize workflows, plan capacity, and handle incidents and changes under SLA, with monthly executive reporting and vendor and integration management.
Best for: teams that want end-to-end ownership off their plate, with SLAs, QA, and reporting run for them.
Key Outcomes:
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SLA-backed delivery with target MTTR & throughput
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Capacity planning and demand forecasting
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Continuous-improvement backlog with measured impact
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Monthly executive summaries + quarterly business reviews