Explore core Services
At Datqo, we deliver responsive, email-first customer support that scales with your business.
Our embedded agents combine empathy with process discipline — keeping your inbox at zero and your customers satisfied.
Every conversation is tracked, tagged, and reported weekly with clear SLAs and CSAT metrics.
Service Outcome
- Inbox Zero as a daily operating norm for agreed queues
- Defined SLAs for first response and resolution, with breaches logged by owner and fix-by date
- Templates, knowledge base, and QA keeping tone, policy, and decisions consistent across agents
- Weekly reports surfacing volume, CSAT trends, and escalation patterns so staffing and hours are data-led
Sample ops dashboard (for illustration)
How fast can Datqo respond to customer emails?
Average first response time is under 2 hours during business days and within 24 hours on weekends or off-hours.
Can you handle both Email and Live Chat simultaneously?
Yes — our agents work in parallel queues using shared SLAs and centralized reporting.
Do you offer dedicated or shared support teams?
Both options are available; shared teams for smaller brands and dedicated agents for high-volume operations.
How are quality and tone of voice maintained?
Every response is checked under dual-layer QA with style guides and CSAT trend reviews.