We provide email-first customer support that scales with your business.
Embedded agents follow documented workflows, use approved templates, and keep every queue on defined SLAs.
Every conversation is tagged, audited, and rolled up into weekly reports so you see response times, CSAT, and trends at a glance.
Service Outcome
- Inbox Zero as a daily operating norm for agreed queues
- Defined SLAs for first response and resolution, with breaches logged by owner and fix-by date
- Templates, knowledge base, and QA keeping tone, policy, and decisions consistent across agents
- Weekly reports surfacing volume, CSAT trends, and escalation patterns so staffing and hours are data-led
How fast can Datqo respond to customer emails?
We set SLAs with you; most clients run first-response targets between 2–4 business hours on weekdays, with queues monitored for off-hours.
Can you handle both email and live chat simultaneously?
Yes. We run email and live chat in parallel queues under one playbook, with shared SLAs, unified reporting, and channel-specific macros.
Do you offer dedicated or shared support teams?
Yes. We offer both models. Most programs start on a shared team; higher-volume or higher-complexity brands move to a dedicated team while keeping the same team lead and QA process.
How are quality and tone of voice maintained?
We maintain quality and tone with an approved style guide, templated macros, and dual-layer QA. Sampled tickets are reviewed weekly against CSAT, policy compliance, and resolution accuracy; findings feed coaching and knowledge-base updates.
We provide email-first customer support that scales with your business.
Embedded agents follow documented workflows, use approved templates, and keep every queue within defined SLAs.
Every conversation is tagged, audited, and rolled up into weekly reports so you can track response times, CSAT, and trends at a glance.
Service Outcomes
- Inbox Zero as a daily operating norm for agreed queues
- Defined SLAs for first response and resolution, with breaches logged by owner and fix-by date
- Templates, knowledge base, and QA keeping tone, policy, and decisions consistent across agents
- Weekly reports surfacing volume, CSAT trends, and escalation patterns so staffing and hours are data-led
How fast can Datqo respond to customer emails?
We set SLAs with you; most clients run first-response targets between 2–4 business hours on weekdays, with queues monitored for off-hours.
Can you handle both email and live chat simultaneously?
Yes. We run email and live chat in parallel queues under one playbook, with shared SLAs, unified reporting, and channel-specific macros.
Do you offer dedicated or shared support teams?
Yes. We offer both models. Most programs start on a shared team; higher-volume or higher-complexity brands move to a dedicated team while keeping the same team lead and QA process.
How are quality and tone of voice maintained?
We maintain quality and tone with an approved style guide, templated macros, and dual-layer QA. Sampled tickets are reviewed weekly against CSAT, policy compliance, and resolution accuracy; findings feed coaching and knowledge-base updates.