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Embedded OPS Team No hiring overhead

US-based core team for disciplined, predictable growth.
Clean, consistent catalogs and compliant feeds for faster discovery.
Automation you can audit. Workflows you can trust.
Accurate data. Responsive support. Reliable outcomes.

Start Your Pilot

SLA targets

Dual-layer QA

Weekly dashboards

How we work

Plugged into your stack. We run the behind-the-scenes work and own the outcome.

You grant only the minimum access; we run the work via documented SOPs with clear handoffs and ownership. Each week, you receive a concise dashboard and change log you can audit, plus a short note on what was fixed, what’s next, and any decisions we need from you. We apply dual-layer QA and keep response times under one business day, so you keep control without adding hiring overhead.

Structured Workflows

Documented SOPs, clean handoffs, no rework.

Governed Inputs

Least-privilege access, clear roles, standard templates.

Continuous QA & Metrics

Two-layer reviews, weekly dashboards, SLA targets.

CORE services

E-commerce Catalog Operations

Accurate SKUs. Clean images. Compliant feeds

We standardize SKUs, titles, and pricing, fix feed errors, and keep your Google Merchant Center compliant. We also clean and web-optimize product images and update feeds on a regular cadence. Each week you receive a change log and before/after error report under SLA.

Customer Support Operations

Email-first coverage. Inbox Zero daily. Clear SLAs.

We handle customer emails with documented responses and a compact knowledge base. We target first response under 6 business hours and resolution within 24–48 hours. Each week you get a report on volume, CSAT, and SLA compliance with next-step recommendations.

Data Annotation & Labeling

Two-stage QC. IAA metrics. CSV/JSON deliveries.

We start with a 500-item pilot to lock guidelines, then scale. Each batch is labeled against documented instructions with two-stage QC and IAA tracking. Deliveries are CSV/JSON with a weekly QA report on throughput, acceptance, and resolved disagreements.

Workflow Automation Services

Runbooks and monitoring. MTTR per SLA. Monthly change log.

We design and maintain Zapier/Make flows for scheduling, reminders, CRM sync, and invoicing. You get diagrams, runbooks, and monitoring with alerts; MTTR is held per SLA. Each month we process 2–4 change requests and send a concise change log with impact notes.

clear Outcomes

At a glance

We run documented workflows and dual-layer QA.

You get weekly dashboards and before/after change logs. We call out what improved, what’s next, and any decisions needed—so progress is obvious without digging.

Catalog Ops Impact

Customer Support Impact

Data Labeling Impact

Workflow Automation Impact

HOW WE DELIVER

Disciplined Back-Office, Consistent Delivery

We embed as your back-office under clear SLAs. Work runs through documented workflows with dual-layer QA and least-privilege access; every change leaves an audit trail. You get weekly dashboards you can verify.

Start Your Pilot

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SLA Discipline — Clear targets, no guesswork.

At kickoff we publish SLAs: first-response and resolution windows, throughput bands, acceptance criteria, and monthly change-request limits. We track P95 rather than averages. Any breach gets an owner, a fix-by date, and stays visible until closed.

{02}

Dual-layer QA — Verify before you ship.

Each deliverable clears two gates: production QA and an independent audit sample. The second pass catches hidden errors and bias, enforces guidelines, and keeps quality consistent at scale—so you see fewer reworks, faster approvals, and a before/after record for every fix.

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Security by Design — Least-privilege, audited.

Access is architecture-first, not policy-only: least-privilege roles, SSO+MFA, per-service accounts (no shared creds), full audit trails. Admin access is time-boxed and ticketed. Quarterly access reviews and immediate off-boarding revokes. Data in transit encrypted; NDA on request.

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Weekly Reporting — Progress you can verify.

Each week you receive a concise dashboard and change log: KPI trends, variance highlights, before/after proof, and incident MTTR. We call out risks, blockers, and decisions needed, with owners and due dates. All artifacts live in your Drive. No surprises—just visible progress.

VERIFIED

RESULTS

Partner Insights

See How Our Clients Measure Reliability

DELIVERY OPERATIONS TEAM

Expert operators who own execution and deliver consistent outcomes

A senior back-office team across catalog ops, customer support, data labeling, and automation. We write the runbooks and stay accountable for delivery.

Meet the team

Sophie Morgan

Customer Support Lead

Alex Morgan

Director of Delivery Operations

Benjamin Cole

Director of Quality & Compliance

David Smith

Catalog Operations Lead

Lena Torres

Automation & Systems Engineer

Sebastian Patel

Data Labeling Lead

ENGAGEMENT MODELS

Choose your model

start with a 2–4 week pilot

Upgrade between levels without rework

Pilot Engagement

Initial Ops Stage

A time-boxed pilot to validate operational fit and outcomes. We document SOPs, set baseline SLAs, and stand up dual-layer QA. Weekly check-ins, change logs, and auditable trails.

Key Outcomes:

Time-boxed scope (2–4 weeks)
Clear success criteria
Least-privilege access
Weekly check-ins & change logs
Before/after error reports
Upgrade path to Level 2

PHASE 1

Embedded Partnership

Integrated Ops Stage

Operate as one team. We own day-to-day execution across agreed workflows, keep dual-layer QA running, publish shared dashboards, and run a weekly ops review. Incidents meet MTTR per SLA; 2–4 change requests handled monthly.

Key Outcomes:

Dedicated owner and single point of contact
SLA targets tracked at P95 with variance notes
Dual-layer QA with independent audit sampling
Shared dashboards and runbooks in your Drive
Incident handling with MTTR per SLA
Upgrade path to Level 3

PHASE 2

Managed Operations

Managed Ops Stage

End-to-end ownership of agreed outcomes. We run and optimize workflows, plan capacity, and handle incidents/changes under SLA, with monthly executive reporting and vendor/integration management.